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Moderating comments using Disqus


Disqus is a powerful third-party commenting tool, which is now implemented on most Pangea sites. This article explains how to moderate comments using Disqus.

NOTE: This article only applies for services that are already using Disqus comments.

What's inside this article:



Enable comments in Pangea CMS

Pangea CMS currently lets you include a comments section on article pages. If comments are enabled for your service, a comments section appears by default on every article page.

You can disable comments for an individual page on the article edit screen. Click Comments in the left panel and untick the box next to Enable Disqus comments.


NOTE: We plan to allow comments for more content types in the future.



Moderate comments

Every comment must be approved before it is published on the public website. To review and moderate pending comments, go to Disqus Home and click the relevant site under Your Sites.

By default, the Moderate comments screen shows all comments that are Pending. These comments are awaiting moderation and are not yet visible on the public website.

Tick one or more comments. Optionally tick the top box to select all displayed comments. Choose your preferred option to moderate the selected comment(s):

  • Approve: The comment is approved and is immediately visible on the public website.
  • Spam: The comment is marked as spam and is not visible on the public website.
  • Delete: The comment is deleted and is not visible on the public website.

NOTE: For information about which comments should be marked as spam, see the following article from the Disqus Knowledge Base:

Disqus automatically labels every comment to help you quickly identify potentially unwanted posts. For more information, see Labels.

For detailed information about moderation, go to the following article from the Disqus Knowledge Base:




Labels

Comments on the Moderate comments screen are labeled to help you quickly identify potentially unwanted comments.

You may see the following labels:

User reputation labels

The following labels provide details about the user who submitted the comment:

  • Low Rep: The user has submitted multiple comments that were deleted, flagged, or marked as spam.
  • High Rep: The user has submitted multiple comments that were upvoted.
  • New Commenter: The user has not submitted any previous comments on your website.
  • Guest: The user is a guest without a registered Disqus account.

For detailed information, go to the following article from the Disqus Knowledge Base:

Comment labels

The following labels provide details about the comment itself:

  • Restricted Word: The post contains a restricted word.
  • Contains Link: The post contains a link to another website.
  • Flagged: The comment has been flagged as inappropriate by other users on the public website.

AI-generated labels

Disqus uses AI-influenced technology and machine learning to identify potentially unwanted comments. You may see the following AI-generated labels:

  • Toxic
  • Hate speech
  • Bullying
  • Violence
  • Promotion

For detailed information, go to the following articles from the Disqus Knowledge Base:

IMPORTANT: The technology used to assign AI-generated labels is optimized for the English language. For other language services, we recommend using the Word filters tool to identify and manage potentially unwanted comments.

You can use the Filter by drop-down menu to select one or more labels. Only comments with the selected labels are displayed.




Word filters

You can create a list of Restricted Words that is unique for your website. By default, all comments that contain a restricted word are automatically deleted. You can manage this behavior via Settings > Moderation.

Comments that contain a restricted word are automatically assigned the Restricted Word label on the Moderate comments screen. You can view only comments that contain a restricted word by ticking Restricted Word in the Filter by drop-down menu.

NOTE: If comments containing restricted words are automatically deleted for your website, first select the Deleted tab to display deleted comments.

To review or update the restricted words for your website, go to Moderation > Word filters.

For detailed information, go to the following article from the Disqus Knowledge Base:




Ban users

When you ban a user, the user can no longer post new comments. Any comments from the user posted in the last 30 days are also retroactively deleted.

To ban a user, click the username on the Moderate comments screen and click Ban User.

The following options are available for banning a user:

  • Timeout: Temporarily ban the user and provide feedback so they can adjust their behavior.
  • Shadow banning: Ban the user without their knowledge so they won't return with a new email address.

For detailed information, see the following articles from the Disqus Knowledge Base:




Manage comments via the public website

You can manage comments that have already been approved directly on the public website. Hover your cursor over the comment you want to manage and click the arrow. Select your preferred option:

  • Block User: This option is intended for general website users and is not relevant for moderators.
  • Mark as Spam: Mark the comment as spam and remove it from the public website.
  • Delete: Delete the comment so it is not visible on the public website.
  • Ban User: Ban the user from posting future comments.
  • Moderate: Open the Moderate comments screen.



Further recommendations

The following articles from the Disqus Knowledge Base might be helpful:

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