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Pangea Support Policy and Contacts

Pangea Customer Care - Support Policy

Pangea Digital Team has implemented a new Support Policy valid from 1st February 2018.

Currently, we provide a 12h Support Service during business days for all types of requests.

Over the weekends we are on 24h/day On-Call support and after normal Business Hours, we are available On-Call, in order to cover the time till the End of Business Day in DC. If you require immediate assistance after business hours, please call on our support mobile to make sure, that your issue will be addressed ASAP.

Please note, that during on-call hours, time to react to Critical, High Bug & Emergency requests is within 1 hour. In case of emails, New Feature and Infographics requests we react within 0-4 hours.

All urgent requests must come through the phone: internal ext. #2800 or mobile phone number +420-724-032-212.

Pangea Support Business and On-Call Hours

Business Hours

Location

Opening hours

Days

Prague (Europe)

08:00 - 20:00 pm (CET)

5 per business week

Washington D.C. (USA)

2:00 am - 02:00 pm (EST)

5 per business week

On-Call Hours

Day of the Week

Supporting hours (Prague time)

Monday - Thursday

20:00 - 23:00 (CET)

Friday

20:00 - 24:00 (CET)

Saturday - Sunday

00:00 - 24:00 (CET)

Contacts

Contact Form

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