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Pangea Support Policy and Contacts

Pangea Customer Care - Support Policy

Pangea Digital Team has implemented a new Support Policy valid from 1st February 2018.

Currently, we provide a 12h Support Service during business days for all types of requests.

Over the weekends we are on 24h/day On-Call support and after normal Business Hours, we are available On-Call. However, if you require immediate assistance after business hours, please call on our support mobile to make sure, that your issue will be addressed ASAP.

Please note, that during on-call hours, time to react to Critical, High Bug & Emergency requests is within 1 hour. In case of emails, New Feature and Infographics requests we react within 0-4 hours.

All urgent requests must come through the phone: internal ext. #2800 or mobile phone number +420-724-971-510.

Pangea Support Business and On-Call Hours

Business Hours

Location

Opening hours

Days

Prague (Europe)

08:00 - 20:00 pm (CET)

5 per business week

Washington D.C. (USA)

2:00 am - 02:00 pm (EST)

5 per business week

On-Call Hours

Day of the Week

Supporting hours (Prague time)

Monday - Thursday

20:00 - 23:00 (CET)

Friday

20:00 - 24:00 (CET)

Saturday - Sunday

00:00 - 24:00 (CET)

Contacts

Contact Form

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