Automated streaming to social media

What's inside this article:

• Basic information
• Open the Video show settings
• Request distribution to social media
• Check the status of a request
• Troubleshooting

Basic information

Once an episode of a Video show is added to Scheduler, you can request automated streaming to a maximum of one YouTube and one Facebook account. If the request is successful, the episode will automatically start streaming via the selected social media accounts at the scheduled start time.

Request automated streaming to social media no later than 5 minutes before the show is scheduled to start. This allows sufficient time for each social media platform to process the request. If you need to stream to social media at short notice, use the Manual live stream tool instead. For details, see the following article:

• Introducing Manual Live Stream

Open the Video show settings

To open the settings for a Video show:

1. Go to Stream > Scheduler & Template week.

   

2. Select the Scheduler view (it is not recommended to request social media distribution via Template week).

   

3. Under Tubes, ensure the correct video tube is selected.

   

4. Select the relevant show in the schedule, and hit Edit.

   

The settings for the Video show open.

Request distribution to social media

To request that a show is streamed to social media:

1. Scroll to the Multimedia distribution section.

   

2. Select each account where you want the show to stream. You can select a maximum of one YouTube account and one Facebook account.

   

3. Hit Save to confirm.

   

You see the status Waiting to be processed by the distribution partner next to each request.

It is important to verify if the request was successfull. The following conditions apply:

• YouTube: Starts processing each request within minutes of receiving it. This means you can verify almost immediately if the request was successful.
• Facebook: Does not start processing a request until 2-3 minutes before the scheduled start time. This means you cannot verify if the request was successful until 2-3 minutes before the show starts.

For details, go to Check the status of a request.

Check the status of a request

To check the status of an individual request:

1. Select the Scheduler view.

   

2. Select the relevant show in the schedule, and hit Edit.

   

3. Scroll to the Multimedia distribution section.

   

4. Hover over the icon under Status to see the exact status.

   

Requests are handled differently, depending on the platform. Go to the relevant section below:

• YouTube
• Facebook

YouTube

YouTube starts processing each request within minutes of receiving it. This means you can verify almost immediately if the request was successful.

Normally, you see the following statuses in order:

1. Waiting to be processed by the distribution partner: CMS has sent the request to YouTube.
2. Processing item: YouTube is processing the request (normally happens within a few minutes of receiving the request).
3. Distributed to partner: The request was successful. The show will stream via YouTube at the scheduled start time.

In rare cases, you might see the Distribution failed status. For details, go to Troubleshooting.

Facebook

Facebook does not start processing a request until 2-3 minutes before the scheduled start time. This means you cannot verify if the request was successful until 2-3 minutes before the show starts.

Normally, you see the following statuses in order:

1. Waiting to be processed by the distribution partner: CMS has sent the request to Facebook.
2. Processing item: Facebook is processing the request (normally happens 2-3 minutes before the scheduled start time).
3. Distributed to partner: The request was successful. The show will stream via Facebook at the scheduled start time.

In rare cases, you might see the Distribution failed status. For details, go to Troubleshooting.

Troubleshooting

In rare cases, you see the Distribution failed status.

Failed distribution is normally caused by changes to the social media account, such as:

• The password for the account has been changed.
• Access rights for the account have been changed.
• The token that CMS uses to access the account is broken or expired.
• The platform has blocked access because of security concerns.

If you experience failed distribution:

1. As an immediate solution to ensure your show streams to social media, use the Manual Live Stream tool instead.
2. Contact Pangea Customer Care so we can identify and resolve the issue with automated streaming requests.