Request automated streaming to social media

What's inside this article:

• Basic information
• Guidelines
• Open the Video show edit page
• Request streaming to social media
• Check the status
• Troubleshooting
• Enable notifications about failed streaming requests
• Check which shows have streaming requests to social media

Basic information

From Pangea CMS, you can request that a live Video show (scheduled via Scheduler & Template week) is streamed to YouTube and / or Facebook. At the scheduled start time for the Video show, the show will automatically start streaming to the public site as well as to your selected social media account(s). You can request streaming to a maximum of one YouTube and one Facebook account.

IMPORTANT: Request streaming to social media no later than 5 minutes before the start time for the show. This leaves sufficient time for the social media platform(s) to process your request. If you need to start streaming with less than 5 minutes notice, we suggest using the Manual live stream tool instead. Learn more.

Guidelines

When requesting that a Video show is streamed to social media, follow the guidelines below to avoid technical issues and boost engagement with your content:

• Submit the request from Scheduler (not Template week).
• Before you submit the request, ensure that the show has unique and descriptive metadata (title and introduction) in Scheduler.
• Submit the request from Scheduler no later than 5 minutes before the start time for the show.

To learn about the purpose of Scheduler compared to Template week, see the following article:

• Introducing Scheduler & Template week

Open the Video show edit page

This article assumes that the Video show you want to stream to social media is already scheduled and listed on the Scheduler page in Pangea CMS. To learn how to schedule a new Video show, see the alternative article below:

• Manage Video shows

To open the edit page for a scheduled Video show in Scheduler:

1. Go to Stream > Scheduler & Template week.

   

2. Select the Scheduler tab.

   

3. Under Tubes, ensure the correct video tube is selected.

   

4. Select the relevant show in the schedule, and click the Edit button.

   

Request streaming to social media

To request that a Video show is streamed to social media:

1. Scroll to the Multimedia distribution section.

   

2. Select each account where you want to send stream. You can select a maximum of one YouTube account and one Facebook account.

   

3. Hit Save to confirm the request.

   

You see the status Waiting to be processed by the distribution partner next to each request.

Before the start time for the show, you will need to check the status of each request to verify that it has been successfully processed by the social media platform. The following rules apply:

• YouTube: Starts processing the request within minutes of receiving it. This means that you can check the request to YouTube almost immediately.
• Facebook: Does not start processing the request until 2-3 minutes before the start time for the show. This means that you cannot check the request to Facebook until 2-3 minutes before the show starts.

For details, go to Check the status.

Check the status

YouTube and Facebook handle streaming requests differently. For details, go to the relevant section below:

• YouTube
• Facebook

YouTube

YouTube starts processing the request within minutes of receiving it. This means that you can check the status of the streaming request to YouTube almost immediately.

TIP: Check the status in Scheduler no later than 5 minutes before the start time for the show.

Normally, you see the following statuses in order:

1. Waiting to be processed by the distribution partner: Pangea has sent the request to YouTube.
2. Processing item: YouTube is processing the request.
3. Distributed to partner: The request has been successfully processed by YouTube. At the scheduled start time, the show will start streaming to YouTube.

In rare cases, you might see the Distribution failed status. For more information and guidance, go to the Troubleshooting section.

Facebook

Facebook does not start processing the request until 2-3 minutes before the start time for the show. This means that you cannot check the status of the streaming request to Facebook until 2-3 minutes before the show starts.

TIP: Check the status in Scheduler 2-3 minutes before the start time for the show.

Normally, you see the following statuses in order:

1. Waiting to be processed by the distribution partner: Pangea has sent the request to Facebook.
2. Processing item: Facebook is processing the request.
3. Distributed to partner: The request has been successfully processed by Facebook. At the scheduled start time, the show will start streaming to Facebook.

In rare cases, you might see the Distribution failed status. For more information and guidance, go to the Troubleshooting section.

Troubleshooting

In rare cases, you might see the Distribution failed status.

Failed distribution is normally caused by changes to the social media account, such as:

• The password for the account has been changed.
• Access rights for the account have been changed.
• The token that Pangea uses to access the account is broken or expired.
• The platform has blocked access because of security concerns.

You might take the following actions to resolve the issue:

• If you have enough time, try to schedule the show and request streaming to social media again.
• If you have enough time, contact Pangea Customer Care for assistance.
• If you see this notification shortly before the start time for the show, we suggest sending the stream to social media using Manual live stream instead.

Enable notifications about failed streaming requests

From your User account in Pangea CMS, you can enable notifications for the following event:

• Failed streaming synchronization with social media

When this notification event is enabled:

• We will notify you about failed requests for automated streaming to social media.
• You will see the notification before the start time for the show. This allows time to take action and ensure the show streams to social media as planned. For more information and guidance, go to the Troubleshooting section.

You can choose to receive these notifications by Pangea message, email, or both. For more details, see the following article:

• Update your User account

Check which shows have streaming requests to social media

From Scheduler, you can check which Video shows currently have streaming requests to social media (YouTube and / or Facebook). If streaming to social media has been requested for a show, the block in the schedule is highlighted in blue. This makes it easier to check the status for your up-coming streaming requests to social media.