What's inside this article:
- Basic information
- Open the Video show settings
- Request streaming to social media
- Check the status
- Troubleshooting
Basic information
The Multimedia distribution tool in Pangea CMS lets you request automated streaming to the following social media accounts:
- YouTube
You can request that any Video show is streamed to a maximum of one YouTube and one Facebook account. At the scheduled start time, the Video show will start streaming automatically via each selected account.
NOTE: Multimedia distribution must be enabled and configured for the connected video tube. To start using Multimedia distribution for automated streaming, contact Pangea Customer Care.
Request automated streaming to social media no later than 5 minutes before the scheduled start time for the Video show. This allows sufficient time for the social media platform to process your request. If you need to start streaming at short notice, use the Manual live stream tool instead. For details, see the following article:
Open the Video show settings
To open the settings for a Video show:
- Go to Stream > Scheduler & Template week.
- Select the Scheduler view (we do not suggest requesting automated streaming via Template week).
- Under Tubes, ensure the correct video tube is selected.
- Select the relevant show in the schedule, and hit Edit.
The settings for the Video show open.
Request streaming to social media
To request that a Video show is streamed to social media:
- Scroll to the Multimedia distribution section.
- Select the account(s) where you want the show to stream. You can select a maximum of one YouTube account and one Facebook account.
- Hit Save to confirm the request.
You see the status Waiting to be processed by the distribution partner next to each request.
It is important to verify if the request has been processed successfully. The following conditions apply:
- YouTube: Starts processing a request within minutes of receiving it. You can verify almost immediately if the request was successful.
- Facebook: Does not start processing a request until 2-3 minutes before the scheduled start time. You cannot verify if the request was successful until 2-3 minutes before the show starts.
For details, go to Check the status.
Check the status
If streaming to social media has been requested for a Video show, the Video show is highlighted in blue. This lets you quickly see which up-coming streaming requests need to be checked.
To check the status of a streaming request:
- Select the Scheduler view.
- Select the relevant show in the schedule, and hit Edit.
- Scroll to the Multimedia distribution section.
- Hover over the icon under Status to see the exact status.
YouTube and Facebook handle streaming requests differently. Go to the relevant section below:
YouTube
YouTube starts processing a request within minutes of receiving it. You can verify almost immediately if the request was successful.
TIP: Check the status in Scheduler at least 5 minutes before the scheduled start time.
Normally, you see the following statuses in order:
- Waiting to be processed by the distribution partner: CMS has sent the request to YouTube.
- Processing item: YouTube is processing the request (normally happens within a few minutes of receiving the request).
- Distributed to partner: The request was successful. The show will stream via YouTube.
In rare cases, you might see the Distribution failed status. For details, go to Troubleshooting.
Facebook does not start processing a request until 2-3 minutes before the scheduled start time. You cannot verify if the request was successful until 2-3 minutes before the show starts.
TIP: Check the status in Scheduler 2-3 minutes before the scheduled start time.
Normally, you see the following statuses in order:
- Waiting to be processed by the distribution partner: CMS has sent the request to Facebook.
- Processing item: Facebook is processing the request (normally happens 2-3 minutes before the scheduled start time).
- Distributed to partner: The request was successful. The show will stream via Facebook.
In rare cases, you might see the Distribution failed status. For details, go to Troubleshooting.
Troubleshooting
In rare cases, you see the Distribution failed status.
Failed distribution is normally caused by changes to the social media account, such as:
- The password for the account has been changed.
- Access rights for the account have been changed.
- The token that CMS uses to access the account is broken or expired.
- The platform has blocked access because of security concerns.
If you experience failed distribution:
- As an immediate solution to ensure your show streams to social media, use the Manual live stream tool instead.
- Contact Pangea Customer Care so we can identify and resolve the issue with automated streaming requests.
