What's inside this article:
- Basic information
- Enable distribution and add accounts
- Schedule a video show
- Start editing a video show
- Request distribution
- Update Scheduler
- Check the status of a request
- Troubleshooting
Basic information
This article explains how to schedule automated streaming of video content to the following social media platforms:
- YouTube
Automated streaming to social media is intended to share regular, scheduled video content. It works as follows:
- For any video show that is scheduled via Scheduler & template week, you can request distribution to a maximum of two social media accounts.
- If the request is successful, the show will stream to the selected social media accounts (as well as to the website).
- Each episode streams automatically as configured. You don't need to request distribution separately for each individual episode.
Enable distribution and add accounts
Automated streaming to social media is only available if this feature is enabled for your site. When this feature is enabled, the Multimedia distribution section is available in the settings for each individual video show. To enable this feature, contact Pangea Customer Care.
Before you can stream to a social media account, the account needs to be connected to CMS. The current connected accounts are visible under Multimedia distribution. To add a new account, contact Pangea Customer Care.
Schedule a video show
This article explains how to request automated streaming to social media via Scheduler & Template week. The instructions assume that the video show is already created and scheduled. For general information about scheduling video shows, see the following articles:
Start editing a video show
To open the edit screen for a video show:
- Go to Scheduler > Scheduler & Template week.
- Choose your preferred option:
- Scheduler: Request that a single broadcast / episode is streamed to social media.
- Template week: Request that every episode of a video show is streamed to social media.
- Under Tubes, ensure the correct video tube is selected.
- Select the relevant show in the timetable, and hit Edit.
The edit screen for the video show opens.
Request distribution
To request automated streaming to social media:
- Scroll to the Multimedia distribution section.
- Select each account where you want to share the video. You can select a maximum of one YouTube account and one Facebook account. It's not possible to select multiple accounts from the same platform.
- Hit Save to confirm.
You see the status Waiting to be processed by the distribution partner next to each request.
If you request distribution via Template week, social media platforms will not start processing the request until the data from Template week is applied in Scheduler. You then need to check the status in Scheduler. For details, go to the sections below:
Update Scheduler
If you request distribution via Template week, social media platforms will not start processing the request until the data from Template week is applied in Scheduler. Two options are available for applying data from Template week in Scheduler:
- Automatic update: Wait for CMS to automatically update Scheduler based on the latest data in Template week.
- Manual update: Run a manual update to immediately update Scheduler based on the latest data in Template week.
For details, see the following article:
You cannot check the status of a request until the request is visible in Scheduler.
Check the status of a request
To check the status of an individual request, you need to go to Scheduler. Follow these steps:
- Select Scheduler.
- Select the relevant video show and hit Edit.
- Scroll to the Multimedia distribution section.
- Hover over the icon under Status to see the exact status.
Requests are handled differently, depending on the platform. Go to the relevant section below:
YouTube
YouTube starts processing each request within minutes of receiving it. This means you can verify almost immediately if the request was successful.
Normally, you see the following statuses in order:
- Waiting to be processed by the distribution partner: CMS has sent the request to YouTube.
- Processing item: YouTube is processing the request (normally happens within a few minutes of receiving the request).
- Distributed to partner: The request was successful. The show will stream via YouTube at the scheduled start time.
In rare cases, you might see the Distribution failed status. For details, go to Troubleshooting.
Facebook does not start processing a request until 2-3 minutes before the scheduled start time. This means you cannot verify if the request was successful until 2-3 minutes before the show starts.
Normally, you see the following statuses in order:
- Waiting to be processed by the distribution partner: CMS has sent the request to Facebook.
- Processing item: Facebook is processing the request (normally happens 2-3 minutes before the scheduled start time).
- Distributed to partner: The request was successful. The show will stream via Facebook at the scheduled start time.
In rare cases, you might see the Distribution failed status. For details, go to Troubleshooting.
Troubleshooting
In rare cases, you see the Distribution failed status.
Failed distribution is normally caused by changes to the social media account, such as:
- The password for the account has been changed.
- Access rights for the account have been changed.
- The token that CMS uses to access the account is broken or expired.
- The platform has blocked access because of security concerns.
If you experience failed distribution:
- As an immediate solution to ensure your show streams to social media, use the Manual live stream tool instead. For details, see the following article:
- Contact Pangea Customer Care so we can identify and resolve the issue with automated streaming requests.
