Send an on-demand video to social media

What's inside this article:

• Basic information
• Upload a video file
• Add metadata
• Request distribution
• Send a video to a YouTube playlist
• Check distribution progress
• Manage a shared video
• Troubleshooting
• Set the additional description for YouTube / Facebook

Basic information

The Multimedia distribution tool in Pangea CMS lets you send on-demand videos to the following social media accounts:

• YouTube
• Facebook
• Dailymotion

This article explains how to send an on-demand video from Pangea CMS to one or more social media accounts.

NOTE: Multimedia distribution must be enabled and configured for your service. To start using Multimedia distribution to send on-demand videos to social media, contact Pangea Customer Care.

Pangea CMS also offers automated and manual streaming to social media. For details, see the alternative articles below:

• Introducing Manual live stream
• Request automated streaming to social media

Upload a video file

Go to Create > Multimedia > Video to upload a new video file to Pangea CMS.

For detailed information about the upload process, see the following article:

• Upload video files

Add metadata

From Pangea CMS, add the metadata that will be shared with the video in each social media account.

IMPORTANT: For distribution to YouTube, the title that is shared with the video should be 100 characters or less. Otherwise, distribution will fail.

The following metadata will be shared with the video:

• Title
• Description
• Image

Title

The title is defined as follows (if 1 is not filled, the text is taken from 2, and so on):

1. The Title in the video's Social media settings
2. The Title in the video's Website teaser settings
3. The Title in the video's General settings

Description

The description is defined as follows (if 1 is not filled, the text is taken from 2, and so on):

1. The Introduction in the video's Social media settings
2. The Introduction in the video's Website teaser settings
3. The Introduction in the video's General settings
4. The first characters from the video's Content

If none of the above fields are filled, the video is shared without a description.

Image

The image is defined as follows (if 1 is not filled, the image is taken from 2, and so on):

1. The Image in the video's Social media settings
2. The Horizontal image in the video's Website teaser settings
3. The video thumbnail

Request distribution

NOTE: If desired, can request distribution before a video is published. After the video is published, the social media platform will automatically start processing the request.

To request distribution to a social media account:

1. Go to Multimedia distribution.

   

2. Tick each account where you want to send the video. You can select an unlimited number of accounts.

   

3. For requests to YouTube, optionally select a playlist.

   

4. When you are ready, perform the relevant action below to confirm the request:
   • Hit Publish or Publish & close to publish the video. This option is available while the Published status is selected.

     

   • Hit Save or Save & close to save the video in Pangea CMS. This option is available while the Draft / Edited status is selected.

     

You see the status Waiting to be processed by the distribution partner next to each request.

Go to Check distribution progress for more details.

NOTE: Contact Pangea Customer Care if your service would like to add a new social media account for multimedia distribution.

Send a video to a YouTube playlist

For distribution requests to YouTube, you might select a playlist. After the request is processed by YouTube, the video will be added automatically to the selected playlist.

After you hit Save or Publish to confirm the distribtuion request, the playlist name is no longer selected in the Playlist drop-down menu (you see the text "Select playlist"). However, this does not impact distribution. The video will still be added to the previously selected playlist (after it is processed by YouTube).

NOTE: One video can be sent to one YouTube playlist. It is not possible to send the same video to multiple playlists.

Check distribution progress

An icon showing the status is available for each request. Hover over the icon to see the exact status.

Normally, you see the following statuses in order:

1. Waiting to be processed by the distribution partner: Pangea CMS has sent the request to the social media platform.
2. Processing item: The social media platform is processing the request. This status does not appear until after the video is published.
3. Distributed to partner: The video is available via the social media platform.

This process normally completes within 2-3 minutes. The status will update automatically. You do not need to close or manually refresh the page.

In some cases, you might see the other statuses below:

• Waiting for file: Pangea CMS is still uploading and processing the video file.
• Distribution failed: The social media platform failed to process the request. For details, go to Troubleshooting.

Manage a shared video

The request has the status Distributed to partner when the video is successfully shared via the social media account.

Hover over the panel for the request to access the following options:

• (A): Open video: Open the video in the social media account. The URL for the video will open in a new tab.
• (B): Delete video: Delete the video from the social media account.
• (C): Update metadata: Update the metadata in the social media account to match the current metadata that is defined in Pangea CMS.

Troubleshooting

In rare cases, you see the Distribution failed status.

This might be caused by the following issues:

• Title length (YouTube only)
• Distribution account issues

Title length (YouTube only)

Distribution to YouTube will fail if the title that is shared with the video is more than 100 characters. Follow these steps:

1. Provide a title that is 100 characters or less.
2. Go to Multimedia distribution. Hover over the failed request and hit the Retry button.

   

If the issue was caused by the length of the title, the new request should now be successful. Otherwise, go to Distribution account issues.

Distribution account issues

Failed distribution is normally caused by changes to the social media account, such as:

• The password for the account has been changed.
• Access rights for the account have been changed.
• The token that CMS uses to access the account is broken or expired.
• The platform has blocked access because of security concerns.

If you experience failed distribution:

1. As an immediate solution, manually upload and publish the video via the social media account.
2. Contact Pangea Customer Care so we can resolve the issue with automated distribution.

Set the additional description for YouTube / Facebook

An additional description is shared automatically when you send an on-demand video from Pangea CMS to YouTube / Facebook. The additional description is visible below the main description for the individual video.

Your service can set two versions of the additional description. One version will be shared with all videos sent to YouTube, and the other will be shared with all videos sent to Facebook.

Contact Pangea Customer Care to set the additional descriptions for your service.