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Send an on-demand video to social media

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What's inside this article:


Basic information

The Multimedia distribution feature in Pangea CMS lets you send on-demand video content to the following social media accounts:

  • YouTube
  • Facebook
  • Dailymotion

The video is automatically uploaded and published via the selected social media account(s).

This article explains how to send on-demand video content to social media. Pangea CMS also offers automated and manual streaming to social media. To learn about streaming, see the alternative articles below:



Enable Multimedia distribution

Multimedia distribution is only available when this feature is enabled and configured for your site. Contact Pangea Customer Care to enable this feature for your site.

We can also add new social media accounts for Multimedia distribution on request.



Upload a video

Go to Create > Multimedia > Video to upload the video file to Pangea CMS.

For detailed information about the upload process, see the following article:



Add metadata

IMPORTANT: For distribution to YouTube, the title shared with the video should be 100 characters or less. Otherwise, distribution will fail.

The following metadata will be shared with the video and must be added on the Video edit screen in Pangea CMS:


Title

The title is defined as follows (if 1 is not filled, the text is taken from 2, and so on):

  1. The Title field in the video's Social media settings
  2. The Title field in the video's Website teaser settings
  3. The Title field in the video's General settings


Description

The description is defined as follows (if 1 is not filled, the text is taken from 2, and so on):

  1. The Introduction field in the video's Social media settings
  2. The Introduction field in the video's Website teaser settings
  3. The Introduction field in the video's General settings
  4. The first characters from the video's Content

If none of the above fields are filled, the video is shared without a description.



Request distribution

To request distribution to a social media account:

  1. Hit Multimedia distribution in the left panel on the Video edit screen.
  2. Tick each account where you want to send the video. You can tick an unlimited number of accounts.
  3. To confirm the request, perform the relevant action below:
    • Hit Publish or Publish & close to publish the Video. This option is available while the Published status is selected.
    • Hit Save or Save & close to save the Video in Pangea CMS. This option is available while the Draft / Edited status is selected.
NOTE: You request distribution before the video is published. However, the social media platform will not start processing the request until after the video is published.

You see the status Waiting to be processed by the distribution partner next to each request.

Go to Check distribution progress for more details.



Check distribution progress

An icon showing the status of each request is visible under Status. Hover over the icon to see the exact status.

Normally, you see the following statuses in order:

  1. Waiting to be processed by the distribution partner: Pangea CMS has sent the request to the social media platform.
  2. Processing item: The social media platform is processing the request.
  3. Distributed to partner: The video is available via the social media platform.

This process normally completes within 2-3 minutes. The status will refresh automatically without the need to close or manually refresh the page.

In some cases, you might see the other statuses below:

  • Waiting for file: Pangea CMS is still uploading and processing the video file.
  • Distribution failed: The social media platform failed to process the request. For details, go to Troubleshooting.



Manage a distributed video

The status Distributed to partner signals that a video has been successfully shared.

Hover over the panel to access the following options:

  • (A): Delete media from third party: Remove the video from the social media account.
  • (B): Update metadata: Update the metadata for the shared video to match the current metadata defined in Pangea CMS.
  • (C): Add to a Playlist (YouTube only): Add the video to a particular YouTube playlist.



Troubleshooting

In rare cases, you see the Distribution failed status.

This might be caused by the following issues:


Title length (YouTube only)

Distribution to YouTube will fail if the title that is shared with the video is more than 100 characters. Follow these steps:

  1. Provide a title that is 100 characters or less.
  2. Go to Multimedia distribution. Hover over the failed request and hit the Retry button.

If the issue was caused by the length of the title, the new request should be successful. Otherwise, go to Distribution account issues.


Distribution account issues

Failed distribution is normally caused by changes to the social media account, such as:

  • The password for the account has been changed.
  • Access rights for the account have been changed.
  • The token that CMS uses to access the account is broken or expired.
  • The platform has blocked access because of security concerns.

If you experience failed distribution:

  1. As an immediate solution, manually upload and publish the video via the social media account.
  2. Contact Pangea Customer Care so we can resolve the issue with automated distribution.


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