What's inside this article:
- Basic information
- Upload a single audio clip
- Upload multiple audio clips
- Find an uploaded audio clip
- Add and update audio clip settings
- Enable notifications
- Troubleshooting
Basic information
This article explains how to upload new audio clips to Pangea CMS. You can upload one audio clip or a batch of multiple audio clips. Your uploaded audio clip(s) can be published and shared as On-demand media content (video or audio) can be accessed by website visitors at any time, unlike live content, which is only available during broadcast. audio content.
Find more details below:
When you upload an audio clip to Pangea CMS, the item is normally assigned the following statuses in order:
- Uploading: Pangea is uploading the audio clip.
- Processing: Pangea is processing (encoding) the audio clip to make it playable on your website.
- Draft: The audio clip is full uploaded and processed.
In rare cases, an audio clip might be assigned the Failed status during upload. For instructions, go to the following chapter in this article:
This article explains how to upload audio clips from inside Pangea CMS. You can also upload audio clips from PangeaGO. PangeaGO is a mobile app designed specially for field journalists. To learn more, visit the alternative article below:
Upload a single audio clip
To get started, go to Create > Multimedia > Audio clip.
Select the file you want to upload using one of the methods below:
- Drag and drop the file into the box.
- Hit Browse files, navigate to the file location, and select the file.
Pangea immediately starts to upload the audio. You see the edit page for the audio clip, which opens in a new dialog. The following options are available:
- (A): Check progress: Check the upload progress under 'Preview'.
- (B): Cancel: To cancel the upload, hit the 'Cancel' button. This option is only available while the file has the 'Uploading' status.
You can start adding and updating the audio clip settings while the upload is still in progress. For an overview of the available settings and publication options, visit the alternative article below:
Upload multiple audio clips
NOTE: Pangea CMS can upload up to two audio files simultaneously. You might select more than two files for upload, but the third file will not start uploading until one of the first two files is fully uploaded.
To get started, go to Create > Multimedia > Audio clip.
Select the files you want to upload using one of the methods below:
- Select all the files you want to upload, then drag and drop them into the box.
- Hit Browse files, navigate to the location where the files are stored, select all the files you want to upload, then hit Open.
Pangea immediately starts to upload the audio clips. The upload manager opens in Pangea CMS. Hover over an individual audio clip to access all the options below:
- (A): Check progress: Check the upload progress next to each audio clip.
- (B): Edit: To open the edit page for the audio clip, hit the 'Edit' button. You can start adding and updating the audio clip settings while the upload is still in progress.
- (C): Cancel: To cancel the upload, hit the 'Cancel' button. This option is only available while the file has the 'Uploading' status.
You can start adding and updating the audio clip settings while the upload is still in progress. For an overview of the available settings and publication options, visit the alternative article below:
Find an uploaded audio clip
If you recently uploaded an audio clip to Pangea CMS, you can find the audio clip and start editing it using one of the methods below:
Upload manager
Click the Upload manager button (if this button is still available). Hover over the audio clip and hit the Edit button to open the edit page.
The Upload manager button is not always available. This button will disappear:
- 10 minutes after the last file has finished uploading.
- If you close and reopen Pangea CMS.
Search
Find the audio clip on the main Search page in Pangea CMS. Click the title to open the edit page. Once Pangea has successfully uploaded and processed an audio clip, it is saved with the Draft status. The default title is the name of the audio file.
If you are unable to find the audio clip, try the actions below:
- Hit Clear to restore the default search filters. The results refresh to show all items that were created or uploaded by your site in the last 30 days.
- Under Status, tick Waiting. Then, hit Search. The results refresh to show only items with the Canceled, Processing, Uploading, Upload failed, and Waiting statuses. This option is helpful for finding recently uploaded media files.
For general tips and information on how to run a content search in Pangea CMS, visit the alternative article below:
Notification
If you have manually enabled notifications about successful audio uploads, you can open the audio clip edit page directly from the notification.
To enable these notifications, open your User account in Pangea CMS. For more details, go to the following chapter in this article:
Add and update audio clip settings
While the upload is still in progress, you can start adding and updating the settings from the audio clip edit page. For an overview of the available settings and publication options, visit the following article:
Enable notifications
You can enable notifications about successful audio uploads. When this option is enabled, you might receive notifications in your email inbox and / or in the notification area in Pangea CMS.
To enable these notifications, open your User account in Pangea CMS. Follow these basic steps:
- Go to the 'person' button > My account.
- Go to Notifications.
- Select Pangea message / Email (depending how you want to be notified).
- Tick My video / audio uploads.
- Hit Save
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For detailed instructions, visit the alternative article below:
Troubleshooting
In rare cases, your audio clip might be assigned the Failed status.
The Failed status can appear for various reasons. For example, our upload servers might be temporarily unavailable, or your internet connection might be unstable. If you see this status, try the actions below:
- Wait a few moments, then reupload the same audio file again. To reupload the file, hit the Replace button on the audio clip edit page.
- If the issue persists, visit the Pangea Status page and check for known issues connected to audio upload. If the issue is listed, you can find more details and track the status.
- If the issue is not listed, contact Pangea Customer Care for assistance.
