What's inside this article:
- Basic information
- Install the app
- Log in
- Upload items
- Manage uploads
- Manage galleries
- Find PangeaGO uploads in Pangea CMS
- Update image metadata in Pangea CMS
- Troubleshoot failed uploads
Basic information
PangeaGO is a mobile app, designed specially for field journalists. Using PangeaGO, journalists can conveniently upload the following content to Pangea CMS:
- Photos
- Videos
- Audio
- Articles (title and body text with no formatting or embeds)
PangeaGO helps journalists to submit time-sensitive reports and coverage as quickly as possible. Items uploaded from PangeaGO are not automatically published. After an item appears in Pangea CMS, an editor in the newsroom can expand and finalize the content before publication.
Uploads overview
Below, find an overview of the upload process for each content type:
Before you upload a video, the following options are available in PangeaGO:
- Title: It is required to add a title for the video. We suggest adding a descriptive title in the local language for your site.
- Trim video: If desired, you can trim the video file.
After upload, the video is saved in Pangea CMS with the 'Draft' status. The video is not automatically published. From Pangea CMS, an editor can add and update the settings before publication.
To learn how to find PangeaGO uploads in Pangea CMS, go to the following section:
Before you upload a photo, the following options are available in PangeaGO:
- Title: It is required to add a title for the photo. We suggest adding a descriptive title in English. This helps make the text understandable for other Pangea CMS users who do not understand your local site language.
- Crop image: If desired, you can crop or resize the photo.
After upload, the photo is saved as an image in Pangea CMS. The following metadata is automatically filled:
- Source: 'PangeaGo'
- Image taken: 'Unknown'
Before the photo is used on any website, an editor in Pangea CMS should review and update the metadata. For details, go to the following chapter in this article:
Before you upload an audio clip, the following options are available in PangeaGO:
- Title: It is required to add a title for the audio clip. We suggest adding a descriptive title in the local language for your site.
- Trim audio: If desired, you can trim the audio file.
After upload, the audio clip is saved in Pangea CMS with the 'Draft' status. The audio clip is not automatically published. From Pangea CMS, an editor can add and update the settings before publication.
To learn how to find PangeaGO uploads in Pangea CMS, go to the following section:
Before you upload an article, the following options are available in PangeaGO:
- Title: It is required to add a title for the article. We suggest adding a descriptive title in the local language for your site.
- Body: You can add simple body text separated into paragraphs with no formatting or embeds.
After upload, the article is saved in Pangea CMS with the 'Draft' status. The article is not automatically published. From Pangea CMS, an editor can expand and finalize the content before publication.
To learn how to find PangeaGO uploads in Pangea CMS, go to the following section:
Install the app
You can install PangeaGO from Google Play Store or the App Store.
The minimum system requirements to install PangeaGO are as follows:
- Google Android 10.0 or later
- Apple iOS 16.0 or later
To install PangeaGO, open the relevant link below on your Android or iOS device:
Log in
If you have access to Pangea CMS, you have full access to PangeaGO. You do not need additional users rights to access PangeaGO.
When you open PangeaGO for the first time, follow these steps to log in to the app:
- Select the name of your entity (RFE/RL, VOA, or OCB).
- Enter the email and password for your corporate Office 365 account.
- Approve the login in the Microsoft Authenticator app.
If you have access to just one site, you immediately see the PangeaGO homepage. If you have access to multiple sites, first select a site.
Upload items
For detailed instructions on how to upload items from the PangeaGO mobile app to Pangea CMS, go to the relevant section below:
To get started:
- Open the PangeaGO homepage.
- Under Create new, select Video.
Choose your preferred option:
- Record video: Record a new video using the native camera app on your device.
- Choose from library: Select one or more videos from your device storage.
After confirmation, you see the video(s) in your PangeaGO gallery. The Draft icon indicates that you have not yet added the title (required metadata) or sent the video for upload.
To send a video for upload:
- Tap the video.
- Enter the title.
- Tap the upload button.
The video is sent to the upload queue. The upload will start automatically, as soon as capacity is available. Manage uploads from the Upload manager.
IMPORTANT: Do not close the PangeaGO app while an upload is in progress.
To get started:
- Open the PangeaGO homepage.
- Under Create new, select Photo.
Choose your preferred option:
- Take a photo: Take a new photo using the native camera app on your device.
- Choose from library: Select one or more photos from your device storage.
After confirmation, you see the photo(s) in your PangeaGO gallery. The Draft icon indicates that you have not yet added the title (required metadata) or sent the photo for upload.
To send a photo for upload:
- Tap the photo.
- Enter the title.
- Tap the upload button.
The photo is sent to the upload queue. The upload will start automatically, as soon as capacity is available. Manage uploads from the Upload manager.
IMPORTANT: Do not close the PangeaGO app while an upload is in progress.
To get started:
- Open the PangeaGO homepage.
- Under Create new, select Audio.
Choose your preferred option:
- Record audio: Record new audio using the native recorder app on your device.
- Choose from library: Select one or more audio clips from your device storage.
After confirmation, you see the audio clip(s) in your PangeaGO gallery. The Draft icon indicates that you have not yet added the title (required metadata) or sent the audio clip for upload.
To send an audio clip for upload:
- Tap the audio clip.
- Enter the title.
- Tap the upload button.
The audio clip is sent to the upload queue. The upload will start automatically, as soon as capacity is available. Manage uploads from the Upload manager.
IMPORTANT: Do not close the PangeaGO app while an upload is in progress.
From PangeaGO, you can upload a simple article to Pangea CMS.
To get started:
- Open the PangeaGO homepage.
- Under Create new, select Article.
The article is immediately saved in your PangeaGO gallery.
To send the article for upload:
- Enter the title.
- Optionally enter body text.
- Tap the upload button.
The article is sent to the upload queue. The upload will start automatically, as soon as capacity is available. Manage uploads from the Upload manager.
IMPORTANT: Do not close the PangeaGO app while an upload is in progress.
Manage uploads
To manage your uploads, tap Upload manager on the PangeaGO homepage.
Each item in the Upload manager has one of the following statuses:
- (A): Waiting in queue: The item is waiting in the upload queue. The upload will start automatically, as soon as capacity is available. If necessary, tap the X button to cancel the upload.
- (B): Uploading: The upload is in progress. If necessary, tap the X button to cancel the upload.
- (C): Uploaded: The item has been successfully uploaded to Pangea CMS.
- (D): Error on upload: The upload failed. You can try to upload the item again. PangeaGO will offer to compress the file before reupload.
You cannot edit an item from the Upload manager. To edit an item, go to the gallery.
Manage galleries
To open a gallery page, tap the relevant option at the top of the PangeaGO homepage:
- Video
- Photo
- Audio
- Articles
On the gallery page, you see every example of this content type that is currently saved in your PangeaGO app.
The following options are available:
- Add a new item to your PangeaGO app.
- Edit an existing item in your PangeaGO app.
- Upload one or more items from your PangeaGO app to Pangea CMS.
- Delete one or more items from your PangeaGO app.
Find more details below:
Tap the + button to add a new item to your PangeaGO app.
Tap any item to edit it.
The following conditions apply, according to the item status in PangeaGO:
- Draft: You have not sent the item for upload. You can edit and upload the item.
- Waiting in queue / Uploading: The upload is in progress. To edit the item, you need to cancel the upload. Tap the item and select Cancel upload.
- Uploaded: The item has been successfully uploaded. If necessary, you can edit the item and upload it again. The edited version will be saved as a new item in Pangea CMS. The previous version will remain saved in Pangea CMS and will not be deleted or overwritten.
- Error on upload: The upload failed. You can edit the item and try to upload it again. PangeaGO will offer to compress the file before reupload.
To upload one or more items from PangeaGO to Pangea CMS:
- Tap and hold one item you want to upload.
- Optionally select more items to upload.
- Tap Upload in the app header.
All selected items are sent to the upload queue.
If you do not want to upload the selected item(s), tap the X button in the app header to deselect all selected items without taking further action.
To delete one or more items from your PangeaGO app:
- Tap and hold one item you want to delete.
- Optionally select more items to delete.
- Tap Delete in the app header.
All selected items are deleted from your PangeaGO app.
IMPORTANT: The items are not deleted from your device storage. If an item is uploaded to Pangea CMS, the item is not deleted from Pangea CMS.
If you do not want to delete the selected item(s), tap the X button in the app header to deselect all selected items without taking further action.
Find PangeaGO uploads in Pangea CMS
On the main Search page in Pangea CMS, you can quickly find items that were originally uploaded from PangeaGO. Follow these steps:
- Select the Content or Image tab, depending what you want to find.
- Under Other, tick PangeaGO uploads.
- Hit Search.
The results refresh to show only items uploaded from PangeaGO.
NOTE: The filter will find items uploaded after Tuesday, April 8th 2025.
Update image metadata in Pangea CMS
For photos from PangeaGO, 'PangeaGO' is added as the default Source in Pangea CMS. This is necessary because an image cannot be saved in the Pangea Graphic Database without a Source.
It's important to update the Source before the image is used. The Source is publicly displayed with the image and should reflect the organization, agency, or entity that owns permission to use it.
To update the Source for an image from Pangea CMS:
- Find the image on the main Search page. Select the Edit button.
- Under Source, update the Source. Hit Save & close.
The image Source is now updated. For detailed information about how to add the metadata for an image, see the alternative article below:
Troubleshoot failed uploads
An upload might fail for the following reasons:
- Your internet connection is unstable.
- Our upload servers are temporarily unavailable.
- The file is too large (for video, audio, and image files).
If an upload fails, we suggest trying to upload the item again. Follow these steps:
- Select Upload manager on the PangeaGO homepage.
- Select the reupload button next to the failed upload.
To reupload the item, choose your preferred option:
- Upload anyway: PangeaGO will try to upload the same file again.
- Upload new compressed file: PangeaGO will create a new compressed version of the file (lower quality) and try to upload the compressed version. The original version of the file will remain saved in PangeaGO and will not be deleted or overwritten. This option is useful for larger files.
